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Customer Management Methods and Strategies for Cancellation in Korea Identify the reasons for cancellation and perpetrator customers. Take appropriate countermeasures based on the customer's reasons. We strive to resolve customer complaints. Encourage the customer to renew their contract. There are various reasons for cancellation and harmful drug customers. If the customer wants to cancel, it is important to understand why and take appropriate countermeasures. For example, if a customer is not satisfied with the product, they can take action such as exchanging or refunding the product. If the customer thinks it's expensive, they can take action, such as offering discounts or promotions. If the customer finds the service uncomfortable, they can take action, such as trying to improve the service. It is also important to try to resolve customer complaints. Resolving customer complaints can lead to customer re-signing. There are many things you can do to resolve customer complaint...

  Logic tree to determine the cause of cancellation and defense of cancellation in rental business Logic tree to determine the cause of cancellation and defense of cancellation in rental business If the customer requests cancellation, identify the reason. If the reason is due to dissatisfaction, identify the reason for dissatisfaction and suggest countermeasures. Countermeasures can include providing discounts and improving services. If the reason is a financial burden, check whether it is possible to adjust the rate of the product currently in use. If it is impossible to adjust the fare, you can propose a change to another product to prevent cancellation. If the customer has already signed a contract with another rental company, the contract can be maintained by providing differentiated benefits from the competitor. Finally, even if the customer eventually chooses to cancel, it is important to express a kind attitude and gratitude, and leave an opportunity to use it again. When I ...

  The following is how to prevent cancellation in the rental business. 1. Explain well when signing a contract with a customer. In the rental business, it is important to explain well when signing a contract with a customer. The customer must have a thorough understanding of how and how to use the rental product, when and how to return it, and the terms and conditions of the cancellation. 2. Provide sufficient information in the product selection process The customer must provide sufficient information in the process of choosing a product. It helps customers choose carefully by detailing the features, usage, and cost of the product. 3. Conduct Customer Satisfaction Survey Customer satisfaction surveys should be conducted to identify and improve customer complaints and inconveniences. Because high-satisfaction customers are less likely to cancel, it is important to increase customer satisfaction. 4. Providing maintenance services We provide maintenance services for rental products s...