Customer Management Methods and Strategies for Cancellation in Korea

Customer Management Methods and Strategies for Cancellation in Korea

Identify the reasons for cancellation and perpetrator customers.
Take appropriate countermeasures based on the customer's reasons.
We strive to resolve customer complaints.
Encourage the customer to renew their contract.
There are various reasons for cancellation and harmful drug customers. If the customer wants to cancel, it is important to understand why and take appropriate countermeasures. For example, if a customer is not satisfied with the product, they can take action such as exchanging or refunding the product. If the customer thinks it's expensive, they can take action, such as offering discounts or promotions. If the customer finds the service uncomfortable, they can take action, such as trying to improve the service.

It is also important to try to resolve customer complaints. Resolving customer complaints can lead to customer re-signing. There are many things you can do to resolve customer complaints. For example, you can listen to a customer's complaint, try to resolve the customer's complaint, apologize to the customer, and so on.

It is also important to encourage customers to renew their contracts. By encouraging customers to renew their contracts, they can maintain sales and generate revenue. There are many things you can do to induce a customer to renew their contract. For example, you can take measures such as offering discounts or promotions to customers, offering rewards to customers, and offering VIP benefits to customers.

In the rental business, customer management of cancellations and harmful drugs is very important. By managing cancellation and drug customers, you can resolve customer complaints and encourage customer re-contracting. Resolve customer dissatisfaction and induce customer re-signing to maintain revenue and generate revenue.



In the rental business, it is important to manage the cancellation and harmful drug customers. These not only reduce the revenue and profit of the rental business, but also affect customer satisfaction and corporate image. So here's how and how you manage your cancellation and drug customers.



1. Improve customer service
It is important to improve customer service to minimize customer complaints. When a customer complains, they need the ability to respond quickly and resolve the problem. In addition, it is necessary to improve the quality of goods and services and to collect and reflect customer feedback to improve customer satisfaction.

2. prevention of drugs and harmful drugs
It is important to prevent it before the customer cancels or takes the drug. It is necessary to find out why customers cancel or take harmful drugs and come up with measures to prevent them. For example, if a customer does not know how to use a product, or is dissatisfied with a problem with the product, they need to respond by supplementing the product manual and suggesting how to resolve the problem.

3. Analysis of the reasons for cancellation and harmful drugs
It is important to analyze the reasons why the customer is canceling or taking the drug. Through this, we can identify and improve the problems of the rental business. It also helps resolve customer complaints and improve the quality of service.

4. Establish a strategy to respond to cancellations and harmful drugs
In the event of a cancellation or an injunction, an appropriate response strategy must be established. To do this, customer service representatives need the ability to quickly identify customer complaints and resolve problems. In addition, we need to come up with measures to resolve customer complaints and induce repurchase again.

5. For the perpetrator customer, repair and replacement services are provided
For the perpetrator customer, it is necessary to provide repair and replacement services. When customers rent or purchase goods, providing these services is one of the most important factors. Therefore, it is important to provide repair and replacement services quickly.

6. Legal action by the client of the drug
In the case of the perpetrator customer, legal action may be required. In the rental business, it is recommended to establish a legal response strategy and cooperate with professional lawyers in preparation for this case.

7. Consulting for the prevention of drugs and harmful drugs
In the rental business, it is also important to provide consulting for the prevention of drugs and harmful drugs. Through this, the purpose is to help customers satisfy their products and no longer take drugs and harmful drugs. It is important for consulting to identify and reflect the needs of customers, along with improving products and services.

8. Customer Information Management
It is also important to manage customer information systematically. By systematically managing customer information, it is possible to identify customer requirements and provide products that reflect them. It is also possible to resolve customer complaints and induce repurchase.

9. Customer Satisfaction Survey
Customer satisfaction surveys are one of the key factors in the rental business. It is important to understand and improve customer satisfaction. Through the satisfaction survey, customers' complaints and improvements can be identified, and products and services can be improved.